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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-28-2025 02:07 PM

HP Recommended
Operating System: Microsoft Windows 11

HP App does not show printer status but printer is connected to laptop and wireless network and will print just fine.  Will not scan, but has in the past. HP App gives me error message ""Scanning is currently unavailable."  I have unplugged, replugged printer and restarted laptop.  Have checked for updates and it says I am up to date.  Product is HP OfficeJet Pro 8025e All-in-One Printer. Any help appreciated.

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1 REPLY 1

‎05-30-2025 02:53 AM

HP Recommended

@jdh8008, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Here’s a step-by-step guide to help resolve the “Scanning is currently unavailable” error in the HP Smart app for your HP OfficeJet Pro 8025e All-in-One Printer, 
Restart All Devices

  • Turn off your printer, computer, and router.
  • Unplug the printer from the power source for 60 seconds.
  • Restart your computer and router.
  • Plug in and power on the printer again.

Check Network Connection

  • Ensure both your printer and computer are connected to the same Wi-Fi network.
  • In the HP Smart app, check if the printer shows as “Ready”. If not, re-add the printer.

Use HP Smart’s Diagnose & Fix Tool

  • Open the HP Smart app.
  • Click on “Printer Settings” or the gear icon.
  • Select “Diagnose & Fix” and follow the prompts.

Re-add the Printer in HP Smart

  • In HP Smart, remove the printer:
    • Click the printer name > Remove Printer.
  • Then click “Add Printer” and follow the steps to reconnect it.

Try Scanning from Windows Fax and Scan

  • Press Windows + S, type “Windows Fax and Scan”, and open it.
  • Click “New Scan” and try scanning from there.

Update or Reinstall HP Smart

  • Uninstall the HP Smart app.
  • Download the latest version from HP Smart for Windows.
  • Reinstall and set up your printer again. 

You may refer to this document - HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS) | HP...
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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