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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended

How can I receive a fax. I can send but not receive 

1 REPLY 1
HP Recommended

@Wes60 

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@Wes60 wrote:

How can I receive a fax. I can send but not receive 


 

The printer does not include "Fax" hardware.

 

How to Receive a Fax

Sign up for a free or purchased Fax service / subscription that can receive faxes, for example, to your email.

 

 

Details / Explanation

The restriction appears to be correct, in fact.

Mobile Fax can send faxes but is not able to "receive" faxes.

 

User Guide

Page 75

 

and

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Sections of Interest include:

  • FAQ > Section What does the Mobile Fax service cost? 
  • Below section FAQ > More FAQs

and

 

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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HP ENVY Pro 6455 All-in-One Printer 

 

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