reciving a fax

[Nadean1]

hello, i am able to send faxes, and my phone rings into my fax machine but it doesn't pick it up (answer it), when i try to change the settings on the fax/printer t tells me " not authorized by the administrator " I am the admin, I cant seem to locate on here or anyplace hoe to allow myself to change the settings to allow the machine to answer incoming calls/fax. thank you

[Betty0610]

@Nadean1

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!