• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Deskjet 2622
Microsoft Windows 8 (64-bit)

I'm trying to scan from my Deskjet 2622 but I keep getting redirected to the Microsoft store to download the app. I don't want to use the app. Isn't there a way to download the software directly from a website without using an app anymore? I don't log into my computer in Microsoft mode. I tried that and I can't find any of my files that way.

1 REPLY 1
HP Recommended

@jolc68 If you've got Windows 10 S, it would redirect you to the Microsoft store by design, unless you exit out of Windows S mode, however, I see that you've mentioned Windows 8 on the description, please do clarify on that,

Also, if it is windows 8, have you installed a particular application to scan?

 

If not, here's all you need to know about how to scan on an HP device: Click here for details.

(Please elaborate for an accurate solution)

 

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.