Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-20-2022 07:35 AM

HP Recommended
Product: officejet 6950
Operating System: Microsoft Windows 11

Hello, does anyone know how to scan two-sided documents with the HP OfficeJet 6950. on other models I was asked to scan one side, then turn the whole stack and scan it again. at the end, the software produced a file with even and odd pages in order...

 

Many thanks

Cheers

2 REPLIES 2

‎04-21-2022 11:25 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-officejet-6950-all-in-one-printer-seri...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource (exampe) shows how to scan and manually reload to scan 2nd side and the HP Scan software will auto sort the pages.

 

https://www.youtube.com/watch?v=uDtc9u7GFXQ


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Officejet Pro 6970 | 6975 | 6978: Scan Multiple (10) pages 2 sided document to PDF
HP Officejet Pro 6970 | 6975 | 6978: Scan Multiple (10) pages 2 sided document to PDF
youtube.com/watch?v=uDtc9u7GFXQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 The HP Officejet Pro 6970 series All In One printers offers an Automatic 2-sided Automatic Document Feeder that can scan both sides of a 2-sided document without any manual intervention. This tutorial shows you
Was this reply helpful? Yes No

‎04-21-2022 01:41 PM

HP Recommended

Thank you! that's helpful. Unfortunately, I've tried to dowload the software several times before and the setup fails... Not compatible windows 11?

 

Many thanks

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.