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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-20-2022 07:35 AM

HP Recommended
Product: officejet 6950
Operating System: Microsoft Windows 11

Hello, does anyone know how to scan two-sided documents with the HP OfficeJet 6950. on other models I was asked to scan one side, then turn the whole stack and scan it again. at the end, the software produced a file with even and odd pages in order...

 

Many thanks

Cheers

2 REPLIES 2

‎04-21-2022 11:25 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-officejet-6950-all-in-one-printer-seri...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource (exampe) shows how to scan and manually reload to scan 2nd side and the HP Scan software will auto sort the pages.

 

https://www.youtube.com/watch?v=uDtc9u7GFXQ


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎04-21-2022 01:41 PM

HP Recommended

Thank you! that's helpful. Unfortunately, I've tried to dowload the software several times before and the setup fails... Not compatible windows 11?

 

Many thanks

 

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