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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-02-2017 09:28 AM

HP Recommended
Product: HP 8720
Operating System: Microsoft Windows 10 (64-bit)

I am unable to find advanced settings with this new 8720. I'm using the All-in-one Remote. I need to scan multiple pages to one doc, please.

1 person had the same question
3 REPLIES 3

‎06-02-2017 11:37 AM - edited ‎06-02-2017 11:39 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Watch this resource on how to scan multiple pages:

 

HP Officejet Pro 8710 / 8720 /8730 /8740 : Copy & Scan a 2 sided document using the ADF

 

For Scanning a 2-sided document or multiple pages, you can go straight to time 5:30.


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎12-07-2018 11:52 AM

HP Recommended

I have a new 8720 printer. I am trying to scan 10 pages into one pdf to email it as one email. I can't figure out how. HP's automated help takes me in circles. I have asked four times and keep getting the wrong instructions. This time it said that I'd get help from HP but directed me to what I think is a bulletin board.

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‎12-07-2018 12:06 PM

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
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Thank you

I work on behalf of HP
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