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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-19-2016 10:17 AM

HP Recommended
Product: Envy 4500
Operating System: Mac OS X 10.11 El Capitan

Opend scanner and cannot complete overview because "scanner is busy" 

Have installed most up to date drivers and smart scan. Still no scanner- from either printer or computer.

And now, also, there is *nothing* when I press print black or color.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2016 11:49 AM

HP Recommended

Hi,

Follow these steps to troubleshoot a scanner hardware failure as you describe:

http://support.hp.com/in-en/document/c00587971

 

If the problem remains, you may check any applicable support options by filling the form below

Note: Be sure to Change Country to your correct location

 

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/mod...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎10-19-2016 11:49 AM

HP Recommended

Hi,

Follow these steps to troubleshoot a scanner hardware failure as you describe:

http://support.hp.com/in-en/document/c00587971

 

If the problem remains, you may check any applicable support options by filling the form below

Note: Be sure to Change Country to your correct location

 

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/mod...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-22-2016 09:45 AM

HP Recommended
Seems to have worked. Interesting that hard reboot did not work unless also unplugged from wall.
Was this reply helpful? Yes No
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