scan app not working

[Yaeli]

Hi, 

I uninstalled and reinstalled the software. To start the scanner from the computer I am prompted to set up the wireless connection and register. I've been logged in and the message continues to jump and does not allow me to proceed without register. What to do?

[Barachiel · Accepted solution]

@Yaeli

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer. I will be delighted to assist you here. 

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once done, follow this link, and install the full feature driver software. 🙂

Keep me posted,

[Yaeli]

Thank you so much!!! it is working! I didn't do Windows+R and delete Hp printer!

Yael

[Barachiel]

@Yaeli

Hurray!!! I'm delighted to hear that it's working! 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉