scan button not functioning on touch screen of printer unit

[KSC58]

my scan option/button on the touch screen of the printer unit is not responding. all other options function except scan. is there a way to bypass this and be able to scan or is the whole printer unit junk now? worth getting repaired?

[Dragon-Fur]

@KSC58 

Welcome to the HP Community --

Dragon Opinion

Were it mine to do, I would not spend money to repair the printer -- 

What?

The printer series was truly the "best of its kind" for its time --

The printer's time is mostly past.

Old hardware -- the next thing to break might be something worse.

That said, I am biased toward newer tech -- You should do what you want for your situation.

The best printer in this class right now is the OfficeJet Pro 9025e -- not cheap -- the 9025e does has all the "bells and whistles" for this type of InkJet Printer.  The OfficeJet Pro 9015e is nearly as nice.

Personal choice.

==================================================

OK - Try to fix what you have ...

If you have not done so,

Try the Power Restart on the printer -

Restart is "first step" to see if the printer can fix itself.

Reference

HP Printers - Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

=============================================

Next,

Open

User Guide 

Pages 15-18

Illustrations of the icons and explanation how to use the printer control panel to swipe, select, manage various settings.

I cannot explain why a standard icon would be missing from the printer control panel.

What to do?

If the printer is connected to the network,

Try using the Embedded Web Server  (EWS) to view / adjust the tools and settings, including those for Scan.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan

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Not sure what you can do about using "Scan to Computer" if you cannot get to the scan icon from the printer control panel. 

If you wish to do so, try Webscan (from within EWS).

First Time Use Only:  Enable  Webscan

• Open your Browser > Type / enter the Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan

Example - EWS - Webscan

EWS_9025_Webscan_4

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Officejet Pro 8600 e-All-in-One Printer series - N911  

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