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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

I have a Laserjet Tank 2604sdw which has an automatic document feeder. The printed documentation for scanning is very superficial. I have several questions:

 

--Is there better documentation somewhere online ? If so, what is the URL?

--There is the HP Smart software, but when I look at the support page of the printer there is also something called "HP Universal scan" and "HP print and scan doctor" and "Firmware controller" and "EasyStart printer setup". The support page has no explanation of what each does or how they differ from each other. Are these documented somewhere? If so, where? If not, what are they and which ones should I install to make full use of the printer (and especially the scanner)?

--I have installed only the HP Smart software. When I go to scan I get a series of undocumented options. Some seem clear, like "photo". But others are unclear. What do these do: "batch", "text extract", and "book"? If there is documentation somewhere, please give me the URL.

--The scanner does not do 2-sided scans. How do I scan a multipage document which is double-sided using the scanner?

--I have some documents that are A4; others are 8.5x11. Is there a way to set up 2 shortcuts to tell the scanner which kind of page I am scanning?

 

Thanks for your help.

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