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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-10-2025 04:51 AM

HP Recommended

Hy, I'm searching a scan driver for Officejet 8015e MacOs 26.1

1 REPLY 1

‎10-13-2025 10:09 AM

HP Recommended

Hi @JLRolland 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

You can scan with your HP OfficeJet 8015e on macOS 14 (Sonoma) using the HP App, which includes full scanning functionality without needing a separate driver. The HP App replaces HP Smart and is fully compatible with your printer and operating system.

 

Step-by-Step Setup for Scanning on macOS 14 (Sonoma)

1. Download and Install the HP App

This app handles scanning, printing, and maintenance tasks.

 

2. Connect Your Printer

  • Open the HP App and sign in with your HP account.
  • Select Add Printer and follow the prompts to connect via Wi-Fi or USB.
  • Once connected, the app will show options for Scan, Print, and Settings.

 

3. Scan a Document

  • In the HP App, click Scan.
  • Choose Document Type, Resolution, and Destination (e.g., Save as PDF or Email).
  • Place your document on the scanner glass or in the ADF.
  • Click Scan and preview the result before saving.

 

4. Update Firmware and Drivers

Keeping your printer firmware current ensures smooth operation.

 

5. Troubleshooting Tips

If scanning doesn’t work:

  • Restart your Mac and printer.
  • Ensure both are on the same Wi-Fi network.
  • Try scanning via USB if Wi-Fi is unstable.
  • Avoid using third-party scan tools—they may not support HP’s scan protocols.

 

Let me know if the HP App doesn’t detect your printer or if scanning options are missing—I’ll guide you further based on what you see.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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