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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-07-2022 10:29 AM - last edited on ‎10-09-2022 10:24 AM by Retired

HP Recommended
Product: HP Deskjet F2430 All-in-One Printer
Operating System: Microsoft Windows 11

rvharding65_0-1665160114860.png

rvharding65_1-1665160168223.png

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2022 08:20 AM

HP Recommended

Hi @rvharding65

Thank you for replying to us.

You may try scanning using Windows scan app.

Windows Scan app: In Windows, search for and open the Windows Scan app . If it is not listed, go to Windows Scan (in English) to install it.

 

I hope this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

View solution in original post

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5 REPLIES 5

‎10-11-2022 07:35 AM

HP Recommended

Hi @rvharding65

Welcome to HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query, I will be glad to help you.

I understand that you are facing scanning issues with your HP Printer.

 

This issue could occur if the full feature software is not installed.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you to scan using the Windows Paint software:

Windows Paint: In Windows, search for and open Paint. Click File or the Menu icon , and then click “From scanner or camera”

 

You may also check the steps under “Are other scan apps and tools available?” when you click on Frequently asked questions (FAQs) in this document.  

 

Let me know if this works.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎10-11-2022 08:09 AM

HP Recommended

Sorry, but the "from scanner or camera" is not selectable in my "paint" app.  

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‎10-11-2022 08:20 AM

HP Recommended

Hi @rvharding65

Thank you for replying to us.

You may try scanning using Windows scan app.

Windows Scan app: In Windows, search for and open the Windows Scan app . If it is not listed, go to Windows Scan (in English) to install it.

 

I hope this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎10-11-2022 08:28 AM

HP Recommended

Yes, that is what I am using, however, I was real happy using HP Solution Center scan because it had more functionality that windows scan app.  But, I guess I'll have to settle for it.  Thanks.

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‎10-11-2022 08:42 AM

HP Recommended

Hi @rvharding65

Thank you for replying to us.

 

I understand your situation.

As the drivers are not available, we may need to get it working with the work around solution.

 

Feel free to ask your queries in future in this forum and we will always be there to help you.

You have a good day ahead.
 

Rainbow23 - HP Support.
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