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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-15-2022 11:49 AM

HP Recommended
Product: HP ENVY 4500
Operating System: Microsoft Windows 10 (64-bit)

can't get scanner to work  .  .  

Category:
1 person had the same question
3 REPLIES 3

‎08-24-2022 08:04 AM

HP Recommended

@johnand

 

Welcome to the HP support community.

 

Are you getting any error messages?

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎08-27-2022 08:56 AM

HP Recommended

Hi @johnand,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with the scan. I'd like to help!

 

To assist you better I need a few more details. 

Are you getting any errors when you scan? How are you scanning?

What device are you using the printer with to scan a Windows computer, Mac, Android, or iPhone?

Let me know.

Nal_NR-
HP Community Moderator



Was this reply helpful? Yes No

‎08-27-2022 08:57 AM

HP Recommended

Hi @Lanwil,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with the scan. I'd like to help!

 

To assist you better I need a few more details. 

Are you getting any errors when you scan? How are you scanning?

What device are you using the printer with to scan a Windows computer, Mac, Android, or iPhone?

Let me know.

Nal_NR-
HP Community Moderator



Was this reply helpful? Yes No
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