scan function

[Steve1521]

Scan function does not respond when using HP smart or easy scan ,  all other functions work on printer and it is is recognized and connected

[Echo_Lake]

@Steve1521

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand you are not able to scan. After reading your post I did go through the Software and drivers for HP Officejet Pro 8600 e-All-in-One Printer - N911a and found out drivers are limited for this printer model: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8600-e-all-in-one-printer-series--... 

To provide an accurate resolution, I need a few more details:

• Do you get any errors?
• Have you tried updating the printing apps to the latest versions?

To begin with let's update the printer firmware and printing apps-

• Use the App Store to update apps on Mac

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

For more info on scanning, refer to - How to scan with an HP printer

Also, you can use Apple AirPrint a built-in print driver that allows you to print from an iPhone, iPad, or iPod touch to most HP printers- https://support.hp.com/us-en/document/ish_1946968-1947068-16 

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day! 

[Leonardo8456]

Hi, Kindly check your driver, There will be an issue with the driver. Because in the previous week I was scanning some SMS Call Internet Packages at my office. So the scan option was not working although it was printing the document. When I analyze the issue. So the driver was not the exact driver of the printer. so when I installed the exact driver of the printer so it start proper scanning. So kindly check the driver of the printer.