scan in green tones

[user284579]

macOS Ventura 13.2.1 (m1), HP LaserJet Professional M1132 MFP driver version 1.8

The scan in the preview shows the correct colors, but when I try to save the scanned document (in pdf format) it is covered with a green layer. The blue colors turn to red.

I don't know what could have happened to it, but it's always on the shelf, it was fine before.

[Treeko]

Hi @user284579 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing scanning issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[user284579]

Hi @Treeko

It does not help at all, the instruction itself is meaningless and has nothing to do with solving the problem. I was able to scan in jpeg format, with normal colors, but I can't scan a pdf.

[Treeko]

Hi 
 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP Smart App from this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support
 

[user284579]

HP Smart App can't see my printer, Reinstalling the driver did not help either

[sandytechy20]

@user284579 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[user284579]

Почему нужно обязательно писать в личку?
В общем понятно - нужен сервисный центр. Искать кнопку "заполните форму чтобы связаться с нами" - бесполезно, там ее попросту нет, либо это бесконечный редирект на страницу "поддержки", где выбор только - форум или hp ink, дрова и другие "помощники" в виде софта.
Тема больше не актуальна ибо бесполезна.