scan is not working

[calpro]

The scanner is not working

[Max3Aj]

@calpro, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble with your HP printer's scanner not working. Let's go through a few steps to help resolve this issue.

Check Scanner Connection

• If you're using a USB connection, ensure the cable is securely connected.
• For wireless printers, confirm the printer is connected to the same Wi-Fi network as your computer.

Restart Devices

• Power off your printer and computer.
• Unplug the printer for 60 seconds, then plug it back in and turn it on.
• Restart your computer.

Update Printer Drivers

Outdated drivers can cause scanning issues.

• Go to the HP Support site: HP Software and Driver Downloads
• Enter your printer model and download the latest full-feature driver package.

Try Scanning from HP Smart App

Sometimes scanning works better via the HP Smart app.

HP Smart

• Install the app on your PC or mobile device.
• Add your printer and try scanning from the app.

Check Windows Services (Advanced)

If you're on Windows and the scanner still doesn't work:

• Press Windows + R, type services.msc, and press Enter.
• Ensure the following services are running:
  • Windows Image Acquisition (WIA)
  • Shell Hardware Detection
  • Remote Procedure Call (RPC)

Right-click each and choose Start or Restart if they’re not running.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support