scan issues

[susanrenner1]

my scanner all of a sudden will only scan from glass top and not feeded even though I change to paper feeder

[Jerry_57]

Hi @susanrenner1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your scanner is only scanning from the glass top and not using the paper feeder. Here are some steps to help resolve this issue:
 

Check for Jams:
 

• Ensure there are no paper jams in the ADF. Open the ADF access door and remove any jammed paper.

Verify Document Placement:
 

• Make sure the documents are correctly placed in the ADF input tray. Align them properly to ensure smooth feeding.

Clean the ADF:
 

• Dust or debris could cause feeding issues. Clean the ADF and separation pad to ensure they are free from obstructions.

Test with Another Document:
 

• Try scanning different documents to see if the issue persists. Some paper types may not be suitable for ADF scanning.

Check ADF Hardware Connection:
 

• Ensure the ADF is correctly connected to the scanner. Disconnect and reconnect if needed.

Software and Driver Settings:
 

• Double-check that the scanner settings are configured to use the ADF. In the scanning software, select the option to scan from the feeder and not the glass.

Restart Devices:
 

• Restart your scanner and the connected computer to refresh any potential glitches in the system.

Consult Scanning Software:
 

• Make sure your scanning software settings are correctly set to utilize the ADF. Re-select the ADF option.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support