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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy 7640 e all in one
macOS 10.12 Sierra

when scanning on flat bed scanner to email using the on printer touch screen, there is no prompt to add a second page for scanning after first page is scanned. This causes a multipage scanned document to email in multiple one page emails.

How can I get all pages on one email using the flatbed scanner ?

3 REPLIES 3
HP Recommended

Hello, @MarkH123 – Greetings!
 

Thanks for your continued participation on the HP Forums! I’d be glad to help with the scanning issue with the Envy printer 🙂


I understand that you are trying to scan to your Email from the scanner bed on your Envy printer. You need to use the Automatic Document Feeder (ADF) to scan multiple items to the email. Try using the ADF and then try to scan to email and check if that works.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended
Your solution works for a collection of one-sided single sheets of paper. However,
How can I get the ADF to scan both sides of one sheet of paper that has printing on both sides of the sheet?
If the document will not fit on the ADF such as a book, is there a way to get multiple pages to email from the flatbed too?
HP Recommended

Hello, @MarkH123

 

You need to scan as PDF's in order to scan multiple pages to one file. Once you click on scan, by default the file type is selected as JPEG. Touch on the file type and then change it to PDF.

Now, try to scan. Once the first page is scanned, it will ask you to add more pages if needed. Select "Add pages" to add the second page to your scan. 

 

That should do the trick. Let me know!

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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