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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 7640 e-All-in-One Printer
Microsoft Windows 11

i need to scan multiple pages to one pdf but it does not give me this option. I think that it was working at one time and stopped. I have the latest software installed. any suggestions?

1 REPLY 1
HP Recommended

@michelleirene, Welcome to the HP Support Community! I’m here to help.

 

Yes, you will be able to scan multiple pages and save them as one PDF document.

 

Kindly use the HP Smart app to scan from your Win PC. 

  1. Click the Scan tile on the HP Smart app home screen.

  2. Click Get Started.

    NOTE: The Get Started screen displays when you select Scan, Import, or Camera for the first time.
  3. Select an option from the top menu bar.

    • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

    • Import: Select photos saved on the computer to apply a boundary, and then use the settings to edit, print, and share.

    • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

    HP Smart app scan tasks

  4. Adjust the boundaries, by clicking and dragging the blue dots, and then click Apply.

  5. For multi-page documents, click + Add in the Preview window to return to the Scan window. Load the next page onto the scanner glass or capture it with the camera.

    Repeat this process until all the pages of the document are scanned.

  6. In the Preview window, click Save or Share, and then change the file name and select Basic PDF as the file type.

    HP Smart save and share scan options

  7. Click Save to save the PDF to a folder on the computer, or click Share for options to email or share the file.

For more info, refer to - How to scan with an HP printer

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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