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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

My printer is an HP Officejet 5252.  I want to scan documents onto my computer.  These are normal Documents ie;  DD Form214.  It will only scan it as a jgp file.  The place That I am trying to send this to want them in PDF formate and their program will only accept PDF.  Where am I going wrong????

 

First off I am not very good at using a computer, and this is to complicated for an old (and I do mean old) army man.

1 REPLY 1
HP Recommended

@JoeBrownRetired 

 

Try scanning your document using software on your computer.

Place your document into the ADF (Automatic Document Feeder) on the top of the printer, face up.

 

Printer Software - "Full Feature Software"

 

If you have not done so before, install the printer software.

The following folder contains a "wrapper" program you can use to install the Full Feature Software.

 

What does that mean?  What is a wrapper?

Download and run the Easy Start software and it will find and help install the printer software for you.

 

 

When Easy Start asks what you want (or when you need to click / select a box), select "Full Driver" or anything that has the word Full or anything that seems to mean the word Full.

 

HP Easy Start Printer Setup Software

 

After the software installs, Restart the computer and log in.

 

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This is just "extra" bits right now - but you'll need it for printer later maybe so good to know / have done...

 

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the Adobe Reader DC software.

 

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Next - a choice

You can use the HP Scan Software that is inside the main printer software (click the little icon on the Desktop that is named for the printer)

 

Select to Scan

Select to Scan / Save as PDF

Check / Adjust other settings,

Save and done.

 

How-to document

HP Printers - How to Scan (Windows)

 

Example

9025_HP_Scan_Menu_PDF_19025_HP_Scan_Menu_PDF_1

 

OR

Optional:

Download, set up, and use HP Smart for Windows application.

 

Comment:

Frankly, the HP Smart takes a few minutes to set up.

It is possible you might like it better.

Why better?

Once installed, HP Smart for Windows is a little easier to see, for one.  Some people like HP Smart because it is built on a platform similar to the setup used for mobile users.  People with mobile devices (phones and iPads, for example) hate complicated pick and choose options which are difficult to see, perhaps harder to manage on tiny screens, and not easy to use with fat fingers.  Simple is better.

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Windows Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

For Printing - read later...

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

  • Print: Send a print job to your printer.
  • Email: Send an email message or attachments.
  • Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 

 HP Printers - HP Smart: Use Smart Tasks

 

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Example - HP Smart for Windows - Main print menu

HP_Smart_W10_Start_Screen_1HP_Smart_W10_Start_Screen_1

 

HP_Smart_W10_Scan_Document_Screen_1HP_Smart_W10_Scan_Document_Screen_1

 

The only place you might get into trouble is if your forms are two-sided.  I think the DD214 is single sided (the original was likely typed on a typewriter (if your form is an older format, at least). 

 

If the paper is in good shape, you can likely use the "ADF"  (Automatic Document Feeder) on the top of the printer to feed your document in to be scanned.

 

 

If you need two-sides... You have to scan a side, flip the paper, and "Add Pages" to the Scan.  Yuk.  Read the how-to document and hope it makes sense.

 

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 5252 All-in-One Printer 

 

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We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.