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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-19-2021 03:30 PM

HP Recommended
Product: 8010e
Operating System: Mac OS X 10.11 El Capitan

Printer works fine but can not use the scanner utility.  Go to down load the latest firmware and will not update printer as it doesn't recognize the printer. Got to download software and nothing downloads or updates. Installed HP Easy scan app (as HP smart will not work on 10.11).  Any help would be greatly appreciated

Category:
1 REPLY 1

‎11-22-2021 10:44 AM

HP Recommended

 Hi @Michaelnumber2,

 

I'd like to help!

 

HP OfficeJet 8010e All-in-One Printer series driver for macOS 10.11 is not available from the HP website or Apple Software Update. However, Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X. To see if your printer is supported, go to Gutenprint drivers for more information.

 

NOTE: Gutenprint drivers are not supported by HP or Apple.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping 

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