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- HP Community
- Printers
- Scanning, Faxing, and Copying
- scan stopped working

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11-04-2023 09:40 PM
hi guys,
ive been using my printer, relatively problem free for several years. recently (last month or so) it has stopped being able to scan properly. when i say properly, ive always used the printer wirelessly on the same network as my laptop.
i can still print documents wirelessly from macbook but now when i try to scan it says no computer connected on the printer.
i can use the smart scan function on the laptop to scan but thats not how ive always done it before and doesn't give the same results.
i can hard wire the printer via usb to scan, but not ideal to have to keep running the lead across just to scan.
so far i have ran the virtual assistant package- no good
uninstalled then reinstalled software and drivers all up to date- no good.
i havent changed any of my normal procedures so cant figure out why one function would stop all of a sudden.
hoping to get help here rather than having to call HP.
running macbook pro ventura 13.4.1
office jet pro 6960
thanks