scan tile missing

[mjhallo]

the Scan tile is missing from the HP app.  How do I get it back?

[85230]

HP Smart n'existant plus , comment scanner ? Merci

[Dragon-Fur]

@mjhallo 

Welcome to the HP Community --

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@mjhallo wrote:

the Scan tile is missing from the HP app.  How do I get it back?

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The following answer applies if  you are asking about the HP App (replacement for the HP Smart application).

If you already understand how to use the HP App,

Scroll down in this message to section HP App Fixes

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HP App >>> Download / Install - How-to, FAQ, Troubleshooting

<< Important -- 2026 >>

HP has replaced the HP Smart application with the HP App on all supported platforms.

The HP App is available at the App Store for your supported device (computer, tablet, phone)

For example, HP App for Windows is available at the Microsoft Store

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Start

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

-- Reminders -- Initial Connection --

• Your device (computer, tablet, phone) and printer must be connected to the same network.
• On the mobile device, Location Services and Bluetooth should both be switched ON
• In Windows, switch ON Network Discovery and File Sharing in your private profile
• If using, switch OFF your VPN

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

-- Details / Videos –

 HP Support Official Channel – HP Support Video Gallery

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

  Set up an HP printer over a wireless network with the HP app | HP Support

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

HP App Fixes

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

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Example - HP App - Windows - Menus / Options

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

  HP ENVY 6455e All-in-One Printer  

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