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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-15-2021 11:38 AM

HP Recommended
Product: HP 9020 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

I have downloaded full software package and installed multiple times. Scan to computer will work for a while, then it wont.

 

Is it impossible to speak to a live person for support?

Category:
1 REPLY 1

‎02-18-2021 12:24 PM

HP Recommended

@TerryB5

 

Welcome to the HP support community.

 

Are you getting any error messages?

Meanwhile:- 

Update the printer firmware

Here are the steps:- Click here

 

Enable scanning to a computer

  1. Open the HP Printer Assistant. Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ...
  2. Go to the Scan section.
  3. Select Manage Scan to Computer.
  4. Click Enable.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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