scan to computer

[Dzhon]

I need to scan from printer to laptop.  I registered everywhere I could on HP etc just to get it to scan, yet I can't do it.  All HP does is made agree to a bunch of crap to collect my personal laptop and HP printer data, but just let me scan.  How much information you have suck out of people to just do a little job?  LET ME SCAN, just like ancient printers and computers would let me do it.

[VikramTheGreat]

Hi @Dzhon,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Try these steps -

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor 

Step 2: Re-install the printer drivers - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for the HP Printer driver. If you see it, click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties window.

12. Close Devices and Printers once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

Step 3: Update the printer's firmware - 

Click on this link to download and install the firmware update. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support