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[mg21800]

HP Smart message says You cannot use this function because it has been disabled. For more information, contact the person who set up the printer. I'm the one who set up the printer and I don't have a clue to what happened. I have a MAC

[Raj_05]

Hi @mg21800,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering the message "You cannot use this function because it has been disabled" on HP Smart and you're using a Mac, there are a few steps you can take to troubleshoot the issue.

1. Check Printer Connection: Ensure that your printer is properly connected to your Mac. If it's a wireless printer, make sure it's connected to the same Wi-Fi network as your computer.

2. Restart Printer: Try restarting your printer. Power it off, wait for a few seconds, and then turn it back on.

3. Restart HP Smart: Close the HP Smart application on your Mac and reopen it. Sometimes, restarting the application can resolve minor issues.

4. Update HP Smart: Make sure you are using the latest version of the HP Smart app. Visit the Mac App Store and check for updates. If there's an update available, install it.

5. Printer Software Update: Check if there are any firmware or software updates available for your printer. You can usually find this information on the HP support website.

6. Reset Printer Settings: On your printer, navigate to the settings or setup menu. Look for an option to reset the printer settings to factory defaults. This may vary depending on your printer model, so consult the user manual for guidance.

7. Reinstall HP Smart: If the issue persists, try uninstalling and reinstalling the HP Smart app on your Mac. Remove the app, restart your computer, and then download and install the latest version from the Mac App Store.

8. Check Printer Permissions: Ensure that your Mac has the necessary permissions to access and use the printer. Go to "System Preferences" > "Security & Privacy" > "Privacy" > "Printer" and make sure HP Smart is listed and enabled.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support