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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Officejet Pro 8600 Premium e-All-in-One - N911n

this is for the scan, to computer. i have a name that i do not recognized. it just started today to show up. all of my computers are off. how do i delete or get rid of this name? or do i have to do a fully setup again? meaning i have tried the reset and it is still there when i am not on my computers and they are off. like a factory setup again right from the box. please help me? i have sent an copy with an x on it and do not know where it went. can i find out where? gthanks

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