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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-26-2020 09:12 AM

HP Recommended
Product: HP Color Laserjet MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

I had a perfectly working printing and scanning system, but after changing modem have huge problems to get either to work. The printer has been resolved after introducing the DNS addresses primary 8.8.8.8 and secondary 8.8.4.4.

 All setting from my previous set up for scanning to email, both with live.com and gmail.com email addresses, have been retained but won't work any more.  Error message: Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider. What can be wrong , is there perhaps any problem with the IPv4 setting : as before I'm using auto IP,  HP appears to suggest to sue DCHP. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2020 10:41 AM

HP Recommended

Is the printer currently set to DHCP or Auto IP?

 

Click the Wifi or Ethernet icon on the top-side of the printer screen, then tap the middle option (Wireless or Ethernet)

 

What is the exact IP Address of your printer?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎04-26-2020 10:41 AM

HP Recommended

Is the printer currently set to DHCP or Auto IP?

 

Click the Wifi or Ethernet icon on the top-side of the printer screen, then tap the middle option (Wireless or Ethernet)

 

What is the exact IP Address of your printer?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-27-2020 02:00 AM

HP Recommended

Changing AutoIP to DHCP  (in the end) did the trick. thanks. 

 

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