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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-07-2021 02:03 PM

HP Recommended
Product: HP LaserJet Pro MFP M428fdw
Operating System: Microsoft Windows 10 (32-bit)

Hello, when I try to "scan to email" I receive an error message that the "user name and password are incorrect" and to enter the correct and valid credentials. This error message popped up overnight and no updates were implemented prior to. I can't find anywhere in the printer menus where I can enter this information. Does anyone know how to fix this?

Category:
1 REPLY 1

‎10-08-2021 12:06 AM

HP Recommended

Hi,

The information should be changed from the EWS page of the printer or its software.

 

Please consult below support document to configure or modify the Scan to Email settings:

https://support.hp.com/ee-en/document/ish_3434839-3611351-16

 

Shlomi



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