Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP OfficeJet Pro 9012e All-in-One Printer

I was trying to scan to email from my g () oogle account. I had no problem with the previous multi-machine, the information was previously registered. So the problem is that last May G () oogle changed the security settings and now a special password must be created for the printer. So someone would have to scan from their google profile, open g () oogle, then click -> Manage my g  () oogle account -> Security -> How you sign in to G () oogle - 2-Step Verification -> (do the process to TURN ON the 2 step verification, its nessesary) -> at the bottom of the page there is "App passwords" -> type a name for it and "Create" a password -> Thats the password you use for email passoword.  The other setting are as in the picture.

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vkarv
1 REPLY 1
HP Recommended

to find out the problem, took me three days of my life! hope that helps

vkarv
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