scan to email is showing password incorrect error

[vf83]

hp office jet pro 9018

[Raj_05]

Hi @vf83,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing a "password incorrect" error while trying to use the scan to email feature on your HP OfficeJet Pro 9018, there are a few steps you can take to troubleshoot and resolve the issue.

• Verify Email Account Credentials: Double-check the email address and password you have entered for the scan-to-email feature. Ensure that the information is accurate, and there are no typos.
• Update Email Password: If you've recently changed your email account password, make sure to update it on the printer settings accordingly. Sometimes, the stored password may be outdated.
• App Passwords or Two-Factor Authentication: If your email provider uses two-factor authentication or app passwords, make sure to generate an app-specific password for the printer. Some email services require you to use app passwords for devices like printers.
• Check for Account Lockout: Confirm that your email account is not locked or restricted due to multiple unsuccessful login attempts. Log in to your email account using the same credentials to ensure they are working.
• SMTP Server Settings: Confirm that the SMTP (Simple Mail Transfer Protocol) server settings on your printer are correctly configured. This includes the server address, port number, encryption method, and authentication settings.
• Network Connectivity: Ensure that your printer is properly connected to the network and has internet access. A stable internet connection is essential for sending emails from the printer.
• Firmware Update: Check if there is a firmware update available for your HP OfficeJet Pro 9018. Updating the firmware can sometimes resolve compatibility issues and improve overall performance.
• Security Software: If you have security software or a firewall enabled on your network, make sure it is not blocking the printer's communication. Adjust the settings if necessary.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support