scan to email keeps canceling hp3301

[123456789gew]

hp3301 will not scan to email

[MarkyMarkinCana]

I have the same issue and in trying to fix it I screwed everything up and had to uninstall everything and then re-install it--it is OK with the HP smart app but it is odd that I can't scan to email or to the network folder that I created and there doesn't seem to be anything on HP's support page that explains in detail what to do.

[Kuroi_Kenshi]

HI @123456789gew,

Welcome to the HP Support Community! 

Thanks for reaching out about your query!  

We're thrilled to have the opportunity to assist you and provide a solution.

As your HP 3301 printer is not scanning to email, follow these troubleshooting steps:

1. Check Internet Connection

• Ensure the printer is connected to the internet via Wi-Fi or Ethernet.
• If using Wi-Fi, restart the router and reconnect the printer.

2. Enable Web Services

• On your printer's control panel, go to Settings > Web Services.
• If Web Services is off, turn it on and enable Scan to Email.

3. Verify SMTP Settings

• Go to the printer’s Embedded Web Server (EWS) by typing the printer's IP address into a web browser.
• Navigate to Scan > Scan to Email > Outgoing Email Profiles.
• Make sure SMTP server settings (e.g., Gmail, Outlook) are correctly entered:
  • Gmail: SMTP Server – smtp.gmail.com, Port – 465 (SSL) or 587 (TLS)
  • Outlook: SMTP Server – smtp.office365.com, Port – 587 (TLS)
  • Enable authentication and enter your email credentials.

4. Check Firewall & Security Settings

• Ensure your firewall or antivirus is not blocking the printer's email function.
• If using a company network, check with IT support about SMTP restrictions.

 

[Kuroi_Kenshi]

5. Update Printer Firmware

• Visit HP Support and check if there's a firmware update available for your printer.
• Install the latest updates and restart the printer.

6. Reset the Printer

• Power off the printer, unplug it for 60 seconds, then plug it back in.
• Try scanning to email again.

7. Test with HP Smart App

• Install the HP Smart app on your PC or mobile.
• Use it to scan and email the document as a workaround.

If the issue persists, let me know what error message you’re getting, and I’ll help further! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[MarkyMarkinCana]

Hi there---I still can't get it to work.  Can you maybe break it down into more steps and ideally with screenshots?  I tried playing with both the Email Server page and the scan to email default job options and the test always failed.  I gave tried **bleep**, hotmail and an office365 work account.

[MarkyMarkinCana]

Hi again---I found this link and it did the trick for me---using a **bleep** account, I had to create a special "app password" for the printer.

Scan to Email keeps returning Invalid Credentials - HP Support Community - 9170321

[Kuroi_Kenshi]

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic and have an amazing day ahead! 

Best Regards,