scan to email, says username, password not valid

[Gracegirl]

trying to scan document to email. says username, password is invalid

[TEJ1602]

@Gracegirl, Welcome to HP Support Community!

If you are setting up scan to email for Gmail domain then we have to check two settings in our Gmail account

1.Login to your Gmail account and then click the settings option. You will find the "Two-step verification" option under the security tab. So make sure that is turned OFF.

2. Under the Account settings, there would be an option saying "Allow less secure Apps ", so check it and scroll the bar to turn it ON

There are the settings which conflict in setting up scan to email. Even though if we will correct username and password including correct SMTP port and server then these two settings have to be set first to make it work.

Refer to the document HP Printers - Scan to Email Cannot Access Email Accounts  for additional help.

Hope this helps! Keep me posted. 

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