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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Color LaserJet Pro MFP M477fdw
Microsoft Windows 11

i am losing my mind and seem to be going in circles! i am trying to setup scan to email and seem to be doing everything correctly, however when i go to test it always gives me the error message username and or password incorrect. I dont understand what im doing wrong!! if someone could pleeeeeeeease help!

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@Dee336 

 

Welcome to the HP Community --

 

You might have triggered the email provider's security protocol that requires the use of 2-step verification and an App Password with third party applications.  What?  Several email providers have disabled (or never allowed) "Less Secure Apps".

 

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Scan to Email – Two-Step Verification and Application Password

 

Email Account Security

 

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

 

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

 

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

 

 

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Example – Google / G-Mail

 

Notice from Google

Less secure apps & your Google Account

 

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

 

Steps

Log into your Google Account

Open your Google Security Webpage

 

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

 

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

  • At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
  • Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
  • Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

 

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

 

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

 

Work or school accounts Manage app passwords for two-step verification

 

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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Example - EWS - SMTP - Scan to Email - Profile - App Password

EWS_9025_Scan-to-Email_Setup_3EWS_9025_Scan-to-Email_Setup_3

 

Example - EWS - SMTP - Scan to Email - Email Options

EWS_9025_Scan-to-Email_Options_2EWS_9025_Scan-to-Email_Options_2

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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HP Color LaserJet Pro MFP M477fdw  

 

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