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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-10-2020 04:17 AM

HP Recommended
Product: HP ENVY PHOTO 7134

Hi, I did digit a wrong email address which now appears in the list and cannot delete it from the list because I need a PIN which is sent to a wrong email address! any idea how to delete it?

3 REPLIES 3

‎03-12-2020 07:21 AM

HP Recommended

Hi @Gabriele_

 

Welcome to the HP Support Community. I'd be happy to assist you with the scan to email issue. 

 

Please try re-configuring Scan to Email using these steps. Refer to page# 44 from the User Manual for steps.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎03-13-2020 08:25 AM

HP Recommended

Thanks Asmita for coming back on my request.

unfortunately I did not find the solution in the manual.

should I download the computer software to manage the HP printer?

I currently manage it only with the printer' s built in touch screen.

 

thanks in advance for your support

Gabriele

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‎03-13-2020 08:48 AM

HP Recommended

Hi @Gabriele_

 

Thanks for replying. Please try creating a new "Scan to Email" account. You may refer to this video link for step by step instructions or, you may also refer to this document.

 

Keep me posted.  

Asmita
I am an HP Employee

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