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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

I'm having problems with putting my email address on the printer office jet pro 8138e to scan to email 

1 REPLY 1
HP Recommended

@CamKaeAmia 

 

Welcome to the HP English Community --

 

This printer supports SMTP Digital Send option "Scan to Email"

Digital Sending Standard FeaturesScan to Email; Scan to USB; Scan to Computer

 

You may use the Embedded Web Server (EWS) and a supported Browser to configure Scan to Email.

 

Reminders

  • Most Email providers require 2FA (2-Step Verification) plus the setup and use of an App Password to be used in place of the user's normal email account login password.
  • Many of the sections and settings in EWS require that you enter the printer's PIN.

 

Reference

 User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

"If prompted for a password, enter the default printer PIN available on the label inside the printer access
door. If you have changed the password, enter your new password."

 

EWS 

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

1)  Section General > Email Servers

And, next

2)  Section Scan > Scan to Email

 

Examples - EWS - Scan to Email / Scan to Email - Default Options

EWS_9135_Quick_Sets_Email_PDF_1-2_3EWS_9135_Quick_Sets_Email_PDF_1-2_3EWS_9135_Quick_Sets_Email_PDF_3_3EWS_9135_Quick_Sets_Email_PDF_3_3EWS_9135_Quick_Sets_Email_PDF_4-5_3EWS_9135_Quick_Sets_Email_PDF_4-5_3EWS_9135_Scan_to_Email_Default_Options_8EWS_9135_Scan_to_Email_Default_Options_8

 

=============================================

The following was generated using HP's AI search agent

Set up Scan to Email using the Embedded Web Server (EWS) on HP OfficeJet Pro 8138e Printer

To set up the Scan to Email feature using the Embedded Web Server (EWS) on your HP OfficeJet Pro 8138e printer, follow the steps below. This method requires administrative access to the printer and the SMTP server settings from your email provider.

Before You Begin

You need the following information:

  • Printer's IP address (connected to the same network)
  • SMTP server name (e.g., smtp.yourprovider.com)
  • SMTP port number
  • Authentication requirements (username and password, if applicable)

Step 1: Access the Embedded Web Server (EWS)

  1. Obtain the Printer's IP Address:

    • On the printer control panel, go to the Home screen.
    • Touch the information icon on the screen to display the printer’s IP address.
  2. Open the EWS:

    • On your computer, open a web browser.
    • Enter the printer’s IP address in the browser's address bar (example format: http://192.168.1.100).
    • Press Enter to open the EWS.

Step 2: Configure Email Servers

  1. Create an Email Profile:

    • In the EWS, click General in the left navigation pane.
    • Click Email Servers.
    • Enter the factory default PIN when prompted. If the default PIN was changed, use the custom PIN.
  2. Configure SMTP Server Settings:

    • On the Email Servers page, click the Add icon (usually a plus sign).
    • Select SMTP Server if your organization uses one email server for emails.
    • Enter the Display Name and Email Address for sending emails.
    • Enter the SMTP server name (smtp.yourprovider.com) and port number (e.g., 465 for SSL/TLS).
  3. Enable Secure Connections:

    • Toggle the Always Use Secure Connection (SSL/TLS) to enable it.
    • If no certificate was imported to the printer, ensure to disable Validate Certificates.
  4. Server Authentication:

    • Select Server requires authentication if your email server requires authentication.
    • Enter the username (email address) and the password (app password if using **bleep**).

Step 3: Save and Test the Configuration

  1. Add a Security PIN (for user-defined email profile, optional but recommended):

    • Enter a four-digit PIN in the Security PIN field.
    • Confirm the PIN by entering it again.
    • Click Add.
  2. Test the Email Profile:

    • Select the checkbox for the new email profile.
    • Click the Test icon.
    • Click Test and ensure the test message is successfully sent.

Using Scan to Email on the Printer Control Panel

  1. Load Documents:

    • Place the document on the scanner glass or into the Automatic Document Feeder (ADF).
  2. Scan to Email:

    • From the Home screen on the printer control panel, touch Scan, then Email.
    • Enter login information if prompted.
    • Enter the recipient’s email address manually or select from the Address Book.
    • Modify settings such as subject line, file name, and file type.
    • Touch Send to scan and email the document.

Sources

  1. Scan from the control panel on HP ENVY Inspire, OfficeJet Pro printers

 

End of AI generated input

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

  HP OfficeJet Pro 8138e All-in-One Printer  

 

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