scan to network folder locked

[rcraw123]

I need to be able to scan to Network Folder. I am getting error message Network Folder has been locked contact your admin. How do i get this resolved? 

[praveen196]

@rcraw123 Welcome to HP Community!

I understand that the network folder is locked.

Do not worry. I will try to fix the issue.

Let's first disconnect the Ethernet cable, Once done, let's do a restore factory defaults on the printer, which should help you get rid of the password issue.

Once done, please connect the Ethernet cable and then get the IP address of the printer and then try to set up the scan to email:

Please follow the steps to restore the printer to factory setting, for more details, please go through the User guide of your printer and follow these steps here:

Once done, restart the computer, printer and then connect the Ethernet cable and get the IP address of the printer.

Please try the steps below to try and assign a public DNS address. Here are the steps:

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•    Type the IP address on your web browser to obtain the printer EWS page on your computer.
•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
•    Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now, try to set up the scan to email as suggested below:

1. Go to the printer EWS page.
2. Click the Scan tab, click Network Folder Setup, and then click New.
3. Enter a folder name. This is the name that will display on the printer control panel for the folder you will select to send scans to.
4. Enter the network folder path that you want scans saved to.
5. Enter your Windows User Name and Password. You must have administrative rights to the computer or server that hosts the network folder.
6. Click Next, and then enter a security PIN to restrict access to this folder from the printer control panel, if desired.
7. Specify any scan settings, and then click Save and Test or Save to complete the folder configuration.

Those steps should do the trick, let me know the outcome!

HP Printers - Network Scanner Connection Error (Windows)

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!