scan to pdf

[petemcdermott]

Hi

up till recvently the scan screen gave me a PDF option but since updating to (allegedly) lastest software the scans are only in jpeg, bitmap etc - photo types

[Dragon-Fur]

@petemcdermott

The "latest" Full Feature Software is three years old (at this writing):

HP Photosmart 5520 e-All-in-One Printer series Full Feature Software and Drivers

Nonetheless, this version should likely still run in Windows 10.

If you have not done so, you can try removing the existing print software, Restarting the computer, installing a fresh copy of the Full Feature Software, restarting the computer.

Hint:  For best results, do not ignore the suggested Restart sequences.

Printer Software – Uninstall Existing Software

If the software is already installed and you want (need) to uninstall it:

Control Panel > icon view > Programs and Features >

Scroll down, click, and Uninstall the software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Printer Software – Lurking in the Device Manager

If, after the Restart, the printer is still lurking about in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

Printer Software - Installation

NOTE:  If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Download, save, and install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

Open the printer support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Firmware

Consider installing the printer Firmware

READ (when provided) all instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Printer Software (Full Feature Software > Printer Assistant > Print, Scan & Fax > Scan a Document or Photo)

Help:

 How to Scan (Windows)

Alternatives:

Once the software is installed and functional, the following "very nice" Scanning software should work for you.

HP Scan Extended – Exceptional free HP scan program:  HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Page Size choices include Auto-Detect (extracts image / document boundary). Download, save, and install to use.

NOTES

• HPSE is an older subset of the printer software; features are very similar to scan software included in 2015 or newer Full Feature Software packages.
• If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).
• Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software. The Full Feature Software for your printer should be installed before installing HPSE.

 Example:HPSE_Scan-to-PDF_1

Also available - and works in Windows 10...

NAPS2 -- Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).  Includes OCR.  Download, save, and install to use.

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP Photosmart 5520 e-All-in-One Printer series

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