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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-21-2018 04:48 PM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I am trying to scan a very long photo (approximately 30 inches long x approximately 12 inches wide) using the hp desktop software, via the automatic document feeer.  Whether I use "EntireScan Area" or "Detect Photos" settings, the scan stops after about 3/4 of the picture has been scanned, and the rest of the photo is just feed through the scanner quickly without being scanned.  Any suggestions would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-22-2018 05:13 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

The photo size exceeds the maximum scan size of the ADF or Flatbed scanner

 

Here's the specs:

 

Scan size (flatbed), maximum

8.5 x 11.7 in

Scan size (ADF), maximum

8.5 x 14 in (one-sided); A4, Letter (two-sided)

 

https://store.hp.com/us/en/pdp/hp-officejet-pro-6978-all-in-one-printer

 

Moreover, the ADF is not designed to scan photos, so would advise against using it lest it damages the photo.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎07-22-2018 05:13 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

The photo size exceeds the maximum scan size of the ADF or Flatbed scanner

 

Here's the specs:

 

Scan size (flatbed), maximum

8.5 x 11.7 in

Scan size (ADF), maximum

8.5 x 14 in (one-sided); A4, Letter (two-sided)

 

https://store.hp.com/us/en/pdp/hp-officejet-pro-6978-all-in-one-printer

 

Moreover, the ADF is not designed to scan photos, so would advise against using it lest it damages the photo.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-22-2018 10:01 AM

HP Recommended

Thank you for letting me know that the size of the photo exceeds the maximum ADF scan size and for suggesting that I don't use the ADF to scan a photo.

Was this reply helpful? Yes No

‎07-22-2018 07:08 PM

HP Recommended

Hi @mikegalant,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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