scan won't connect

[winsrick]

My scan function, which has always worked with no problem, has started asking me to sign in in order to scan. The new screen says "create an account" but also gives a "sign in" option. When I try to sign in, nothing happens - screen shakes. If I hit the button "create account" instead, nothing happens, just stays on that screen. I've tried shutting off and restarting. Any ideas? 

[Nal_NR]

Hi @winsrick,

Welcome to the HP Support Community! I’m here to help.

I see that you are not able to scan. To assist you better,

• Which app are you using to scan?
• Do you get any errors?

Use the HP Smart app to scan from your Win PC.

For more info on scanning, refer to - How to scan with an HP printer

Hope this helps! Let me know how it goes. 

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Have a great day!