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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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scanned photo doesn't appear when I try to edit it

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HP Officejet pro 6978
macOS 10.15 Catalina

Just installed HP Smart after a message said my scanner can't connect.

A scanned document can be edited but when I scan a photo and go

to edit it, nothing shows up.




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Hi @Lin68,


I'd like to help!


Are you able to scan using HP Scan or image capture without a problem?


If you do not have a printer installed with full-featured drivers, here is a link to download the HP Easy Start 


Try updating mac and printer firmware


To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac


Uninstall HP Smart and Reinstall HP Smart


You may also add the AirPrint printer to the Mac printer queue


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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