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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Lin68
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Message 1 of 2
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scanned photo doesn't appear when I try to edit it

HP Recommended
HP Officejet pro 6978
macOS 10.15 Catalina

Just installed HP Smart after a message said my scanner can't connect.

A scanned document can be edited but when I scan a photo and go

to edit it, nothing shows up.

 

lin

 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Lin68,

 

I'd like to help!

 

Are you able to scan using HP Scan or image capture without a problem?

 

If you do not have a printer installed with full-featured drivers, here is a link to download the HP Easy Start 

 

Try updating mac and printer firmware

 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

 

Uninstall HP Smart and Reinstall HP Smart

 

You may also add the AirPrint printer to the Mac printer queue

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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