scanner (OJ Pro 8600 prem plus) communication cannot be established

[chuckp1]

OJ Pro 8600 Prem Plus

Printer is connected to net via ethernet.as is the PC (Win 10 64). It prints fine but fails to communicate with scanner with following msg: "Scanner communication cannot be established". Tried running both the windows net diagnostic utility (no problems). Also ran the HP Print and Scan Doctor. When the latter got to the point of my observing the scanner light movement, it failed also with a communication error. This happened a couple of years ago, but I can't remember what fixed it.

I did the printer reset (removing power cord) multiple times.

Thanks

[sandytechy20]

@chuckp1

Welcome to HP support community.

 Check Windows Image Acquisition settings

• 1. In Windows, search for and open View local services .

• 2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .

• 3. Look at the Status and Startup Type values.

  • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

  • 

  • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

    If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.