scanner/copy not working,

[ML5352]

I have an hp envy 4520 all in one printer. When i try to scan or copy the screen says scanner is broken...any ideas? I've followed all the prompts on the screen and researched possible causes

[VikramTheGreat]

Hi @ML5352,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m really sorry you're seeing a “scanner component is broken” message on your HP Envy 4520. Scanning and copying issues can feel overwhelming, especially when everything else seems fine. Let’s walk through a few clear, step-by-step solutions to help get it working again:

Step 1: Use HP App or Virtual Assistant Diagnostics

1. Download and install the HP App on your PC HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
2. Open the app and click the 🔧 Diagnose & Fix button.
3. Follow the guided steps to troubleshoot scanning issues.
   This tool can identify software glitches or connectivity problems affecting the scanner.

Step 2: Reinstall the Full-Feature Software Package

1. On your PC, go to HP ENVY 4520 All-in-One Printer series | HP® Support.
2. Uninstall existing HP software first, then install this full package.
   Re-installing this complete driver suite often restores scanner functionality that’s missing or broken.

Step 3: Reset the Printer

1. Turn off the Envy 4520, unplug the power cord from both the printer and the outlet.
2. Wait 60 seconds, then plug it back in and power it on.
3. Try scanning again after it restarts.
   This clears stuck processes and refreshes the scanner hardware connection.

Step 4: Check Your Connection Method

• If you're scanning wirelessly, ensure both the printer and PC are on the same Wi‑Fi network.
• If using a USB, verify the cable is properly connected to a USB 2.0 or higher port.
  A poor connection can cause the scanner to behave as if it’s “broken”.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat