scanner -deskstop

[Narto]

i want to scan documents wirelessly from my HP Envy printer to my desktop computer but it's not working- needs help.

[Pallipurath]

Hi @Narto,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you're having trouble scanning documents wirelessly from your HP ENVY printer to your desktop computer, I would request you to please follow the below steps.

Ensure Network Connection:

• Printer: Make sure your HP ENVY printer is connected to the same wireless network as your desktop computer. Check the printer’s wireless signal icon on the control panel to verify connectivity.
• Computer: Verify that your desktop is connected to the same network.

HP Software Installation:

• Ensure that the full-feature HP driver and software package is installed on your desktop. If it's not, download and install it from the HP Support website.

Check HP Scan App:

• Open the HP Printer Assistant on your computer. Click on "Scan" and then "Scan a Document or Photo" to check if the printer is detected.
• Use the HP Smart App available for Windows, which provides enhanced scanning functionalities.

Firewall and Antivirus Settings:

• Sometimes, firewall settings can block network communication. Temporarily disable the firewall to see if it resolves the issue. Remember to enable the firewall again after testing.

Scanner Settings:

• Check that the scanner is set as the default in the software scanning options.
• Make sure that the "Wireless Direct" or "Wi-Fi Direct" features are not conflicting with your network connection settings.

Update Printer Firmware:

• Check for any firmware updates for your HP ENVY printer. Keeping the firmware up-to-date is essential for optimal performance.

Restart Devices:

• Restart your printer, desktop, and wireless router to reset any connectivity issues.

Take care and have an amazing day!

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Regards

Pallipurath.