scanner error 13

[satish1978]

scanner error 13

[Max3Aj]

@satish1978, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The "Scanner Error 13" on your HP LaserJet Pro MFP M126nw typically indicates a communication issue between the scanner assembly and the formatter board, or a hardware malfunction in the scanner mechanism.

Here are the steps you can follow to troubleshoot and potentially resolve the issue:

Power Reset the Printer

This helps clear temporary hardware glitches.

• Turn off the printer using the power button.
• Unplug the power cord from the wall outlet and the printer.
• Wait for 60 seconds.
• Plug the power cord directly into a wall outlet (avoid surge protectors).
• Turn the printer back on and check if the error persists.

Check Scanner Bar Movement

• Open the scanner lid.
• Press the Copy button.
• Observe if the scanner light turns on and the scanner bar moves across the glass.
  • If the scanner bar does not move or light up, it may indicate a hardware failure.

Reinstall Printer Software

Corrupted drivers can sometimes cause scanner errors.

• Remove the printer from your system (Windows/macOS).
• Download and reinstall the latest drivers using the HP Smart App. HP Smart

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support