scanner error message " printer not connected" WHEN IT IS

[dsgelbart]

PRINTER : LASERJET 200 COLOR MFP 276 NW 

pc : dELL iNSPRION 1514 ( LESS THAN 6 MONTHS OLD ) I7 INTEL PROCESSOR 

ISSUE

PRINTER NOT SCANNING VIA THE WIRELESS CONNECTION

The printer is absolutely connected to the internet. It displays my network name etc... I have finally figured out how to print via  wireless. using HP Smart.... I try and scan using HP Smart and receive the following error message...:

"SCANNING IS UNAVAILABLE -CHECK IF PRINTER IS CONNECTED AND ACTIVE. ONCE CONNECTED RETURN TO SCHAN"

My printer is ABSOLUTLEY connected and active. How would I be able to print wirelessly without being connected.

How do i get it to scan properly??????. Scanning via a usb is a real pain.

Thank you for your input and knowledge.

Dennis Gelbart 

[sandytechy20]

@dsgelbart

Welcome to the HP support community.

I understand that you are getting a scanner connection error, I am glad to assist you.

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

4. Try to scan. If the error persists, continue to the next step.

Refer to this HP document for more assistance:- Click here

(Note:- Though the title of the document is different, these steps should fix the issue)

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.