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‎04-01-2020 01:31 AM

HP Recommended

I a struggling to use my HP scanner.  It has detected the printer, downloaded software and installed, but when it does the set-up it takes quite a long time and when it reaches 99% an error message is displayed that says install operation took too long to execute.  This is a fatal error preventing product use.

I have restarted, done the whole thing again and I still get the same message.  Can some help please?

1 REPLY 1

‎04-01-2020 02:43 AM - edited ‎04-01-2020 02:44 AM

HP Recommended

@LyndiB 

Hello,


What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

 

What operating system are you under? (e.g. Windows 10 or macOS 10.14)

 

In order to help you resolve this incident, please follow the instructions in the HP link 'Fatal Error' Displays During HP Software Installation (Windows).

Don't hesitate to contact in case of need.

 

Best regards,:Wink:



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