scanner is not recognized

[amymb]

I have downloader the drivers, rebooted, looked for additonal drivers but still cannot get laptop to recognize scanner part of HP Deskjet 2130 . The printer and copier works fine. PLEASE HELP.  hours at this .. please be very specific, I didn't grow up with  these electronics but manage to muddle my way through.. thanks!!

[MKazi]

@amymb

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have an HP DeskJet 2130 All-in-One Printer and it is unable to scan. I read that it prints and copies fine. Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

I would like to know the following information to assist you better:

• Did any changes take place on the printer after which this issue may have started.
• What's the operating system that you use?
• Do you get an error message while trying to scan?

I will wait for your response. Eager to assist you. Cheers! 🙂

[amymb]

No changes.. the scanner part had never worked.. after this question I continued to work on it. SOMETHING I did worked. I am not sure what. I was trying to go into hardware and sou we but stumbled on something along the way. Maybe in network. Anyway it had option to update drivers of add additional {which I had looked for}. And.. it works!! Thank you

[MKazi · Accepted solution]

@amymb

I'm glad to know that the scanning is working. Let's hope it stays that way. I'm amazed at your technical competency and Kudos to you for that. Have a great week ahead. 🙂

[amymb]

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@MKazi wrote:

@amymb

I'm glad to know that the scanning is working. Let's hope it stays that way. I'm amazed at your technical competency and Kudos to you for that. Have a good week.  

awww thanks. let's calle it good ole fashioned will power.  I grew up with the attitude where there is a will there is a way!! good week to you too