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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

scanner is not scanning right

HP Recommended
envy 5055
Microsoft Windows 10 (64-bit)

ENVY 5055 all-in-one printer

My scans are printing with a copy of the alinement page printing in the blank part of the scan. I have:

1. shut off and unplugged.

2. reset the default settings.

3. downloaded the current drivers.

4. used HP print and scan Dr.

5.  installed new HP ink cartridges and did an alinement.

Printer is only 2 months old and was working fine before.  What else can I try?????

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Patt3336

 

Welcome to the HP Support Community.

 

Are you able to copy well?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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