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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-02-2022 09:01 PM

HP Recommended
Operating System: Microsoft Windows 11

I install officejet j4680 all in one. the printer works well but the scanner don't

3 REPLIES 3

‎12-02-2022 09:07 PM

HP Recommended

@nathalieber 

 

Please use HP Scan Extended software to scan:


          https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10/11:


(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎12-02-2022 09:41 PM

HP Recommended

Thank you for your answer but when I double click on hp scan extended I have this message

nathalieber_0-1670042496412.png

 

 

1 person found this reply helpful
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‎12-03-2022 11:22 AM

HP Recommended

@nathalieber 

 

Please download and sun Scan Doctor

 

           https://support.hp.com/us-en/product/hp-deskjet-6980-printer-series/468002/model/3456250/document/c0...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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